Information We Collect

At trinovarise, we collect various types of information to provide you with our financial services and improve your experience on our platform. This includes personal information you provide directly when creating an account, such as your name, email address, phone number, and financial details necessary for our services.

We also automatically collect technical information when you visit our website, including your IP address, browser type, device information, and how you interact with our platform. This helps us understand user behavior and optimize our services accordingly.

How We Use Your Information

Your information serves several important purposes within our financial platform. We use it to provide personalized financial services, process transactions, and communicate important updates about your account or our services.

• Account creation and management
• Transaction processing and financial service delivery
• Customer support and communication
• Security monitoring and fraud prevention
• Service improvement and platform optimization
• Compliance with legal and regulatory requirements

We may also use your information for research and development purposes to enhance our financial products and services, always ensuring your data remains protected throughout these processes.

Data Sharing and Third Parties

trinovarise operates with strict guidelines regarding data sharing. We do not sell your personal information to third parties for marketing purposes. However, we may share information with trusted partners who assist us in delivering our services, including payment processors, identity verification services, and technology providers.

All our third-party partners are bound by strict confidentiality agreements and must comply with applicable privacy laws. We ensure they implement appropriate security measures to protect your information.

Your Rights Under Australian Privacy Law

As an Australian business, trinovarise complies with the Privacy Act 1988 and the Australian Privacy Principles (APPs). You have several important rights regarding your personal information that we take seriously.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational measures designed to safeguard your data.

Technical safeguards include encryption of data both in transit and at rest, secure server infrastructure, regular security audits, and access controls that limit who can view your information. We use industry-standard SSL encryption for all data transmission and maintain secure databases with regular backup procedures.

Organizational measures include staff training on privacy protection, background checks for employees with access to personal information, and clear policies governing data access and use. We regularly review and update our security practices to address emerging threats and technological developments.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.

• Account information: Retained while your account is active plus 7 years for compliance purposes
• Transaction records: Retained for 7 years as required by Australian financial regulations
• Communication records: Retained for 3 years for customer service purposes
• Marketing preferences: Retained until you withdraw consent or close your account
• Website usage data: Typically retained for 2 years for analytics purposes

When the retention period expires, we securely delete or anonymize your information. Some information may be retained longer if required by law or for legitimate business purposes such as fraud prevention.

International Data Transfers

While trinovarise primarily operates within Australia, some of our service providers may be located overseas. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Australian privacy law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized services. Cookies help us remember your preferences, keep you logged in, and understand how you use our platform.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website and your ability to access some features of our services.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through your registered email address or through prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.

Making a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first. We take all privacy complaints seriously and will investigate promptly. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).